Dashboard
Quick overview of your orders and payments
Payment Overview
My Orders
View and track all your orders
Payments
Track your payment history and pending amounts
My Information
Your reseller account details
Account Information
Statistics
Announcements
Latest updates and important messages
Support
Get help with your account and orders
Your Support Tickets
Portal Guide
Everything you need to know about using the Elite Supplies Inc reseller portal
Getting Started
Welcome to your reseller portal — your single hub for managing orders, tracking payments, and staying in touch with the Elite Supplies Inc team.
- Sign in with the Reseller ID and password provided to you. Your Reseller ID looks like
ES-XXXX. - Stay signed in across browser sessions — there is no need to re-enter credentials each visit.
- Navigate using the left sidebar (desktop) or the bottom menu (mobile).
- Refresh any page using the refresh button to pull the latest data from our system.
- Logout any time from the bottom of the sidebar.
Dashboard
A bird's-eye view of your business activity at a glance.
Order Status Overview
Live counts for every stage of your order pipeline:
- Pending Awaiting confirmation from our team
- Confirmed Order accepted and being prepared
- Shipping Label Created Ready to be picked up by courier
- In Transit On its way to the destination
- Out for Delivery Out with the courier for final delivery
- Delivered Successfully delivered to the customer
- Failed Delivery Delivery attempt failed — contact support
- Return Order returned to sender
Payment Overview
Quick payment health snapshot — Unpaid Amount, Last Paid Amount, and your Total Paid across all completed transactions.
My Orders
Browse, search, and track every order you have ever placed.
Submitting a New Order
- Click + Submit New Order in the top-right corner of the Orders page.
- Click Download Template to get a CSV with the correct column headers.
- Fill in the template with three columns:
SKU,Quantity, andDelivery Address. - Drag-and-drop the completed CSV onto the upload zone, or click Select File.
- Review the preview of your order items and the calculated total.
- Click Submit Order. You will see your new order with status Pending.
Searching & Filtering
- Search box — find orders by Order ID or SKU instantly.
- Status filter — show only orders in a specific status (e.g. In Transit).
- Date filter — limit results to the last 7, 30, or 90 days.
Viewing Order Details
Tap any order card to expand it and reveal the full delivery address, line-items, tracking info, and current courier status.
Payments
Keep on top of every transaction and submit proof of payment when needed.
Payment Status Cards
- Total Paid — sum of all completed payments
- Pending — amount awaiting verification or payment
- Total Transactions — count of all payment records
Uploading Payment Screenshots
Pending payments require proof. To submit screenshots:
- Tap a payment card with status Pending to open the detail panel.
- Click the Upload Screenshots button.
- Upload three images (PNG or JPG only):
- Bank App Screenshot — payment receipt from your banking app
- Email Screenshot — confirmation email from the bank
- Statement Screenshot — transaction visible in your bank statement
- Click Submit. Our team will verify and update the status to Paid within 24 hours.
Announcements
Stay up to date with the latest news, policy changes, promotions, and important system notices from our team.
- Announcements are sorted by date — newest first.
- Pinned announcements stay at the top until removed.
- High-priority announcements are highlighted with a coloured accent.
- Check this page regularly so you don't miss critical updates.
Support
Need help? Submit a ticket and our team will respond as quickly as possible.
Submitting a Support Ticket
- Click Open Support Ticket in the top-right of the Support page.
- Pick a Category — Orders, Payments, Shipping & Delivery, Billing, Account Issues, or Other.
- Write a detailed message — include order IDs, dates, or screenshots' descriptions when relevant.
- Set Priority:
- Normal — general questions, response within 24-48 hours
- High — affects business operations, response within 12 hours
- Urgent — blocking issue, response ASAP
- Click Submit Support Request. Your ticket will appear in the list below.
Tracking Your Tickets
Each ticket card shows the ticket ID, category, priority, current status (Open, In Progress, or Resolved), submission date, and the full original message.
My Info
Your reseller account snapshot — all your key business and account stats in one place.
- Account Information — Reseller ID, business name, and contact email.
- Statistics — total orders placed, total amount spent, and member-since date.
Tips & FAQ
Frequently Asked Questions
How long does order confirmation take?
Most orders are confirmed within a few hours during business days. You will see the status change from Pending to Confirmed on your dashboard.
When will my payment be marked as paid?
After uploading all three required screenshots, our team verifies within 24 hours and updates the status to Paid.
Can I edit or cancel a submitted order?
Orders in Pending status can be cancelled by opening a Support ticket under category Orders. Orders in Confirmed or later statuses cannot be modified.
What if a delivery fails?
Failed deliveries are flagged on your dashboard. Open a Support ticket and we will arrange re-delivery or a refund.
How do I reset my password?
Submit a Support ticket under Account Issues and we will send a reset link to your registered email.
Power Tips
- Pin the portal — bookmark this page in your browser for one-click access.
- Refresh button — always pull the freshest data when you suspect something has changed.
- Mobile-friendly — the portal is fully responsive; everything works in your phone's browser.
- Use search — find orders or payments by ID instantly without scrolling.
- Date filters — narrow long lists down to the last 7/30/90 days for quick analysis.
Still Need Help?
If you can't find what you're looking for here, our support team is just a click away.